Refund policy

Manuka Honey Emirates

Frequently Asked Questions (FAQs)

Please see below FAQs which address our return policy

1.  I've received a defective/damaged item, am I still eligible for a refund?

If you receive a damaged or defective item, you can return it in its original condition with the box and packaging intact. Once received, we will inspect the item and issue a refund if deemed defective, including any shipping fees. However, for food items, it is important to check them upon delivery as returns may not be possible once the delivery is complete. Please contact our team if such a situation arises.

2.  When are "Returns" not possible?

We understand that there are certain scenarios where it may be challenging for us to support returns: if the return request is made after the delivery person has left, if the product is used, damaged, or not in its original condition (especially for food products that should not be opened), or if the product has tampered or missing serial numbers. We strive to provide the best customer service possible and encourage our customers to reach out with any concerns or inquiries.

 

Q3.  I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, you can cancel your order and receive a refund. However, once the item is delivered, due to hygienic reasons, returns are not possible for certain products like food items. It is crucial to inspect the item before the delivery person leaves your premises to address any issues promptly. Returns are acceptable in specific scenarios outlined earlier, ensuring the item's condition remains unchanged and the serial numbers are intact.

Q4.  How can I receive a refund if I paid by Credit Card?

If you have paid for your purchase through electronic means such as a credit or debit card, the refunded amount will be credited back to your card. Please note that it may take up to a month for the refunded amount to appear on your card statement, as the processing time varies based on the policies of your bank. Thank you for your understanding and patience during this process.

Q5.  Can I Replace or Exchange an item rather than a refund?

Please note that for Manuka honey items, exchanges are not permitted. It is important to consider this policy when purchasing Manuka honey products as they are not eligible for exchange once delivered. If you have any concerns or questions about your Manuka honey purchase, please feel free to contact us for further assistance. Thank you for your understanding.